Refund policy

At Noval Mart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

  • Items must be returned within 7 days of delivery.

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags attached.

  • Items that are damaged, altered, or missing parts for reasons not due to our error may not be eligible for a full refund or exchange.

2. Non-Returnable Items

  • Certain types of goods cannot be returned, such as perishable items, personal care products, or items marked as Final Sale/Clearance.

3. How to Initiate a Return To start a return, please contact our support team with your order number and proof of purchase (receipt/invoice):

  • Email: novalmart61@gmail.com

  • WhatsApp: +92 313 4357216

Our team will guide you through the return process and provide the return shipping address. Unsolicited returns sent back without prior notice will not be accepted.

4. Shipping Costs for Returns

  • Customers are responsible for paying their own shipping costs for returning items unless the item arrived damaged or incorrect.

  • Shipping costs are non-refundable.

5. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund via WhatsApp or Email.

  • If approved, your refund will be processed promptly through Bank Transfer, JazzCash, EasyPaisa, or Store Credit, as agreed upon.

6. Damaged or Incorrect Items Please inspect your order upon delivery. If the item is defective, damaged, or if you received the wrong product, contact us immediately at +92 313 4357216 or novalmart61@gmail.com so we can resolve the issue right away.

Contact Us For any questions regarding our Return and Refund Policy, reach out to us:

  • Brand Name: Noval Mart

  • WhatsApp: +92 313 4357216

  • Email: novalmart61@gmail.com